Return/Refund & Exchange Policy
The Exchange Policy allows to exchange any products purchased directly from Forever Flawless that were incorrectly sent or defective.
- Process for obtaining Exchange: Contact Forever Flawless (by phone, whatsapp or email) within 3 months of the purchase date and inform them of your decision to EXCHANGE the order. You will then receive a reference number.
- Send the products to be exchanged to the Company no later than 14 days from the date on which you cancelled your order.
- Add the reference number you received in the box.
- The Company will exchange the products as soon as it has received them (and within 14 days at the latest). If the exchange is not feasible, the Company may provide:
a credit to be used to purchase other products, or
a full refund of the purchased price.
Return & Refund Policy for Customers
|Period||Refund of the purchase price||Refund prepaid VAT or other tax||Refund initial delivery costs**|
|Order cancelled* within 14 days after the date of delivery||100%||x||x|
|Order cancelled within 3 months after the purchase date||100%||x|
Process for obtaining Refund:
- Contact Forever Flawless (by phone, whatsapp or email) within established periods and inform them of your decision to CANCEL the order. You will then receive a reference number.
- Send the products to be returned to the Company no later than 14 days from the date on which you cancelled your order. Note that shipping fees will need to be paid by you.
- Add the reference number you received in the box
- The Company will refund you as soon as possible, and in any event no later than 14 days, after: it has received the returned products, or you have supplied evidence of having sent back the products.